privacy policy

Last Updated: 6/23/2025

Agentli.ai, operated by BrandWave Media LLC (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://agentli.ai or use our services, including our CRM platform, AI voice agents, automation tools, and integrations (collectively, the “Services”).

By using our Services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of personal and business-related information:

a. Information You Provide

  • Name, email address, phone number

  • Company name, website, industry

  • Billing and payment details

  • Communications via forms, email, or phone

  • CRM data uploaded by you (contacts, notes, appointments, etc.)

b. Automatically Collected Information

  • IP address and browser type

  • Device information

  • Pages visited and time spent

  • Cookies and analytics tracking (see Section 6)

  • CRM data uploaded by you (contacts, notes, appointments, etc.)

c. AI Voice Agent Interactions

  • Call recordings and transcriptions

  • Phone numbers, timestamps, and conversation metadata

You are responsible for obtaining consent from any third parties whose data you upload or process through our platform.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our CRM and voice agent services

  • Set up and manage your account

  • Improve our platform and customer experience

  • Send communications such as updates, onboarding, and service-related messages

  • Process transactions and invoices

  • Ensure compliance with applicable laws and regulations

We do not sell your personal data to third parties.

3. How We Share Your Information

We may share your information with:

  • Third-party service providers (e.g., GoHighLevel, Vapi, Twilio, Stripe, Google) who support our platform under contractual confidentiality obligations

  • Law enforcement or regulatory authorities if required by law

  • Business partners or subcontractors involved in service delivery (only to the extent necessary)

We do not share or resell your CRM data or customer information with unaffiliated third parties for marketing purposes.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Upon request, or upon account termination, we will securely delete or anonymize personal data, subject to our legal obligations and backup policies.

5. Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

We use cookies, pixels, and analytics tools (e.g., Google Analytics) to:

  • Improve website performance

  • Analyze user behavior

  • Personalize user experience

You may disable cookies via your browser settings, but some site features may not function properly.

7. Your Rights

Depending on your location, you may have the following rights:

For EU/UK Residents (GDPR):

  • Access your personal data

  • Correct or delete your data

  • Object to processing or restrict data use

  • Data portability

  • File a complaint with a supervisory authority

For California Residents (CCPA):

  • Request disclosure of what personal data we collect

  • Request deletion of your personal information

  • Opt out of the sale of personal information (we do not sell data)

  • Non-discrimination for exercising your rights

To exercise any of these rights, please contact us at: [email protected]

8. Children’s Privacy

Our Services are intended for business use only and are not directed to individuals under 18. We do not knowingly collect personal data from minors.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions where our partners or providers operate. By using our Services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://agentli.ai/privacy with a revised “Last Updated” date. Continued use of the Services after changes indicates your acceptance.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
BrandWave Media LLC

Email: [email protected]

Website: https://agentli.ai